This IDC study provides an overview of IDC’s IT Executive Program (IEP) Outsourcing Services practice. It describes how effective outsourcing assists business and IT leaders in managing external service providers. IDC defines outsourcing as a management practice that proactively engages external providers of services that replace the in-house provision of the same services at a lower cost with more efficient delivery. Increasingly, buyers expect outsource providers to deliver competitive innovation and flexibility above and beyond the efficient delivery of services.


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