This IDC study provides a set of best practices and actionable advice to CIOs and senior IT managers as they transform the IT function from an overhead cost business model to a consumption-based financial model (CBFM). By adopting these practices, CIOs and senior managers will be better armed with the knowledge and information to:
- Communicate the impact of IT on their customers’ business in real financial terms.
- Measure IT’s competitiveness and performance against those of the outside market.
