This IDC study positions a framework for CIOs and senior IT executives to better understand the maturity of services management for their IT “business.” It describes the stages of process maturity and the dimensions and sub-dimensions that can advance an IT organization toward an optimized position. In addition, this IDC MaturityScape offers high-level guidance that helps IT operations executives migrate through the stages to an advanced maturity level of brokering, integrating, and managing multiple types of IT services.
This study focuses on IT services transformation, Leading in 3D, and customer experience.

 

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